Create a Support Request

Requests opened during business hours are answered within four hours on average. Those opened outside working hours or at the weekend are queued at the start of the next business day. Time-critical matters such as opposition deadlines or missing documents are prioritised, and we call you if needed.

Your order number or tracking code, the trademark name and a short description of the problem markedly increase the chance of solving it on the first reply. For billing questions add the payment date and amount; for technical issues, your browser and a screenshot help a great deal.

No. You can see your status instantly on the lookup page with your tracking code, and review the full history of your file in your customer panel. If you need an interpretation or a decision rather than the status itself, opening a request is the faster route.

Yes, you can reach us by phone during business hours. Even so, we recommend sending requests that need to be recorded on your file in writing: written requests are logged in the file history, routed to the right specialist and can be referred back to later. For urgent matters, call first and follow up in writing.

Of course. If you are considering registering a trademark and have questions about the process, the cost or class selection, you are welcome to use the support form. The preliminary search and consultation are free and create no obligation to buy.

Just choose "Document request" as the subject on the support form. Invoice copies and the digital registration certificate are usually sent the same day. For documents requiring a signature, such as a power of attorney, we e-mail you the draft and continue once the signed copy reaches us.